Why Successful IT Projects Start With Business Objectives
Many IT projects begin with a technology discussion.
"We need a new CRM."
"We should move to the cloud."
"Our servers need replacing."
Those statements may all be true. But they're rarely the real reason for the project.
#Start with the outcome
Ask a different question. What business problem are we trying to solve?
- Reduce administration?
- Improve customer service?
- Support growth?
- Meet compliance requirements?
Technology is only valuable if it delivers a measurable business outcome.
#Involve the right people
Technology projects affect far more than the IT team.
- Operations.
- Finance.
- Sales.
- Customer service.
Each department sees different risks and opportunities.
Involving them early usually leads to better decisions and smoother implementation.
#Define success before you begin
How will you know whether the project has succeeded?
- Faster processes?
- Lower costs?
- Improved reporting?
- Better customer experience?
Clear measures make it easier to keep projects focused.
#Don't underestimate change management
People don't resist technology. They resist uncertainty.
Good communication, training and realistic expectations are often more important than the technology itself.
#Independent oversight reduces risk
Large projects involve suppliers, software vendors and internal stakeholders, all with different priorities.
Independent project oversight helps keep everyone aligned with the original business objectives and provides confidence that decisions are being made in the best interests of the organisation.
Technology projects should never be about implementing technology.
They should be about improving the business.