Independent technology advice

MSP Selection & Management

Choose and manage an IT provider with independent client-side advice, clear requirements and a controlled transition plan.

Book an Introductory Call How It Works

Business-led advice, informed by senior leadership experience in the IT services sector.

Choose the right IT partner and keep delivery on track.

Understand how independent MSP selection and management helps you compare providers, clarify expectations and strengthen supplier accountability.

Service overview

How MSP Selection & Management supports your business

Who is this service for?

  • Businesses reviewing an underperforming IT provider
  • SMEs choosing their first MSP or replacing an existing partner
  • Internal IT teams needing independent procurement and supplier support

Problems we help solve

  • Proposals that are difficult to compare fairly
  • Service expectations and contract responsibilities left unclear
  • Provider changes that put continuity or access at risk

At a glance

What you get

  • A selection process based on business requirements
  • A defensible comparison of shortlisted providers
  • Clear transition responsibilities and ongoing service oversight

Typical deliverables

  • MSP requirements specification
  • Tender documentation and proposal scorecard
  • Due diligence questions
  • Contract and exit considerations
  • Transition plan
  • Supplier review agenda and performance measures

Practical support where your business needs it.

Explore the areas covered by MSP Selection & Management and how they connect to your business priorities.

Independent MSP advice

Our background in managed service providers informs advice given from the client’s perspective. We help you make the decision; the provider remains responsible for delivering the agreed service.

When to review or change your MSP

Repeated service problems, weak communication or a mismatch with your growing business are reasons to review the relationship. A review can also clarify improvements without changing provider.

Requirements, tender and proposal comparison

Define what reliable support means for your organisation. Assess scope, responsiveness, escalation, costs and capability against consistent criteria, rather than comparing headline prices alone.

Due diligence, contracts and exit

Check references and delivery capability. Clarify service commitments, data and system access, exclusions, renewal terms and exit responsibilities before committing.

Transition and ongoing management

Coordinate handover and onboarding with a focus on continuity. After transition, structured service reviews keep agreed actions and supplier accountability visible.

From clear requirements to a managed supplier relationship.

Follow a structured approach to defining your needs, evaluating providers, planning the transition and reviewing ongoing performance.

How the Engagement Works

  1. 1. Define

    Gather stakeholder requirements, service expectations and constraints.

  2. 2. Select

    Research providers, manage the tender and compare proposals against agreed criteria.

  3. 3. Check

    Review references, service capability, responsibilities and commercial terms.

  4. 4. Transition

    Agree handover, access, onboarding and continuity arrangements with both providers.

  5. 5. Manage

    Use service reviews to track performance, commitments and unresolved issues.

Advice grounded in practical experience.

Learn about the experience behind our MSP Selection & Management service and the perspective we bring to your business.

Experienced Technology Leadership

Matt Faulkner brings 25 years of experience in the managed service provider sector, including Technical Director, CTO and Managing Director roles. That background combines technical understanding with commercial awareness, service delivery and leadership of teams and supplier relationships. As an independent consultant, he uses that experience to help organisations translate business goals into practical technology actions, challenge proposals constructively and get more value from their IT. Clients across sectors including legal, health, energy and defence value his calm approach and ability to explain complex issues in clear business language.

“Calm, collaborative, and gets things done.”

Director, MSP Growth Strategist

Build your understanding before taking the next step.

Explore insights relevant to MSP Selection & Management to help you assess your options and prepare for informed discussions.

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Clear answers to help you decide.

Find answers to common questions about MSP Selection & Management, including scope, ways of working and what to expect.

Frequently Asked Questions

Can you help us change IT providers?

Yes. Support can include requirements, selection, contract discussions and transition oversight, with involvement agreed to fit your needs.

Can you work with our existing MSP?

Yes. We can support service reviews, clarify expectations and help resolve concerns without assuming replacement is necessary.

Do you provide managed IT support?

This service provides independent selection and management advice. Your chosen MSP delivers operational support.

Start with your business goals.

Discuss where you need support and whether MSP Selection & Management is the right fit for your priorities.

Discuss MSP Selection & Management for Your Business

Tell us what you want to achieve and where you need support. An introductory conversation helps establish the right scope and next steps.

Book an Introductory Call Contact M Technology Consultants